Contact information

CONTACT INFORMATION

For any questions, do not hesitate to contact us:

By mail:
Kaleo Pilates
5830 E 2nd St, Ste 7000 #35769, Casper, Wyoming 82609, United States

By phone: +1 818 659 2999
Support hours:
Monday – Friday: 10:00 AM – 6:00 PM
Saturday – Sunday: Closed

By email: contact@kaleopilates.com
Kaleo Pilates is committed to responding within 24 to 48 business hours.

---

DISPUTE RESOLUTION — IMPORTANT

Before initiating any chargeback or payment dispute with your bank or credit card provider, you are required to contact our support team first. By placing an order, you agree to allow us a reasonable opportunity to resolve any issue directly before escalating to your financial institution. All order records, shipping confirmations, and communications will be submitted as evidence to the relevant payment processor in the event of a dispute. Filing a chargeback on a legitimately fulfilled order may constitute first-party fraud and will be contested accordingly.

---

LEGAL IDENTIFICATION

Trade name: Kaleo Pilates
Legal entity: FBA Ventures LLC
Registered address: 5830 E 2nd St, Ste 7000 #35769, Casper, Wyoming 82609, United States
Phone: +1 818 659 2999
Email: contact@kaleopilates.com
EIN (Tax ID Number): 36-5180354
Entity ID: 2026-001978237